Shipping & Returns

Shipping Policy

The standard shipping method is UPS or USPS.
If the shipping address is a P O Box or APO/AE it will be sent by USPS.
1. Items are generally shipped out the next 2 business days after payment has been verified (Sat. & Sun. and most national holidays excluded.).
2. We are not responsible for wrong or undeliverable address. Please provide us your full address with Telephone number and make sure your shipping address is correct and deliverable.
3.It’s OK to send products to others. During the checkout process, just add the appropriate "Shipping Address". We will ship your order to the address you specify.
4. Please Note and mark your phone number on the payment, this will help your product to be received safely and quickly.
5. Sorry, local pick up is not available.

Return & Exchange Policy

Returns

We are committed to your satisfaction. Within the warranty period, items can be returned for replacement, or, if the item is not in stock, a store credit will be issued, once a Returned Materials Authorization ("RMA") has been obtained. Refunds are only available within the first 30 days from the date of the invoice (shipping, insurance and handling charges are non-refundable).

RMA Information

a. Any shortages must be reported within 2 days of receipt. You may contact us via service@smallacc.com .
b. For all returns, you will need to contact us to request an authorization number. You can do this at any time by requesting an RMA. Be advised that numbers and specific RMA information are issued by email only. Unauthorized and unmarked returns will not be accepted.
c. Please have the following information available when requesting an RMA: order number, the name the order was placed under, item number, and the nature of the problem.
d. All returns must be shipped back in the original packaging material and box. Failure to do so may invalidate both the RMA and the warranty.
e. All returns must include any cables provided with the order, unless otherwise authorized.
f. Refunds and credits are available only after the return has been received, tested and verified for authenticity.

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